Greetings Crafty Elves! On March 31st, we had a EF3 tornado rip through our town. I am heavily delayed due to no power or internet. Our internet services have just now been restored. Please check out our FAQs, for commonly asked questions. Dismiss
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.
Order
Cancellations
Orders
that you submit online are processed immediately and will need authorization to
be cancelled. You must contact Us to initiate a Cancellation.
Returns
Due
to the nature of our items being created for you specifically we can accept
returns. This includes but is not limited to, Acrylic Blanks, Vinyl, Pigments, Accessories.
These items are not eligible for return, refund or exchange.
Shipping
In
the event we do accept a return, you
are responsible for paying for all shipping costs for your returned item.
Shipping costs are non-refundable. If you receive a refund, the cost of any
return shipping will be deducted from your refund. You should consider using a
trackable shipping service or purchasing shipping insurance for items of value.
Please
contact us to initiate any discussion of a return.
Refunds and Exchanges
Refunds
are issued on a case-by-case basis. You should always contact us to initiate a
refund.
If
your return is accepted by Us, We will provide one of the following within a
reasonable time: a non-transferable merchandise credit, a credit to the payment
card or original method of payment used to pay for the item, or another remedy
that we determine in good faith is appropriate in the circumstances.
No
Exchanges are accepted
General
If
you do not comply with any of the above conditions, We reserve the right to
refuse the return or exchange, or to impose different or additional conditions.
